PRIVACY POLICY
Revised 3 July 2026
This Privacy Notice for Find Your Smile ('we', 'us', or 'our') describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:
— Visit our website at https://www.findyoursmile.co or any website of ours that links to this Privacy Notice
— Use Find Your Smile and Find Your Calm. Find Your Smile is a wellbeing and mindset coaching business operated by Joanna Hannam, based in the United Kingdom. We offer Vedic Meditation teaching and stress management coaching through in-person sessions under the Find Your Smile brand, and online education through Find Your Calm, a six-module self-guided video course designed to help individuals understand and manage stress. We collect and process personal data in connection with the delivery of these services, including through our website at findyoursmile.co, our online course platform, and our email marketing communications.
— Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.
1. WHAT INFORMATION DO WE COLLECT?
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information we collect may include: names, phone numbers, email addresses, mailing addresses, usernames, passwords, contact preferences, contact or authentication data, billing addresses, debit/credit card numbers, stress test score.
Where you complete our online stress test, we collect your score and assign a score band to your profile. This information is used solely to personalise the communications and course content we provide to you, and is not shared with third parties.
Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice at: https://stripe.com/gb/privacy
We also collect certain information automatically when you visit our Services, including IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information. We also collect information through cookies and similar technologies. For further information see our Cookie Notice at: https://www.findyoursmile.co/cookie-policy
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
— To facilitate account creation and authentication and otherwise manage user accounts
— To deliver and facilitate delivery of services to the user
— To respond to user enquiries and offer support to users
— To send administrative information to you
— To fulfil and manage your orders, payments, returns and exchanges
— To request feedback
— To send you marketing and promotional communications, in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
— To deliver targeted advertising to you
— To protect our Services
— To identify usage trends
— To determine the effectiveness of our marketing and promotional campaigns
— To save or protect an individual's vital interest
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. We may rely on the following:
— Consent: We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.
— Performance of a Contract: We may process your personal information when necessary to fulfil our contractual obligations to you.
— Legitimate Interests: We may process your information when reasonably necessary to achieve our legitimate business interests.
— Legal Obligations: We may process your information where necessary for compliance with our legal obligations.
— Vital Interests: We may process your information where necessary to protect your vital interests or the vital interests of a third party.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. The categories of third parties we may share personal information with are as follows:
— Order Fulfilment Service Providers
— Payment Processors
— Performance Monitoring Tools
— Sales & Marketing Tools
— User Account Registration & Authentication Services
— Website Hosting Service Providers
— Finance & Accounting Tools
We use the following third-party service providers to deliver our Services. By using our Services you acknowledge that your data may be processed by these providers in accordance with their own privacy policies:
— Wix (website hosting and stress test funnel) — wix.com/about/privacy
— MailerLite (email marketing) — mailerlite.com/legal/privacy-policy
— Systeme.io (course delivery platform) — systeme.io/privacy-policy
— Stripe (payment processing) — stripe.com/gb/privacy
— TextMagic (SMS communications) — textmagic.com/privacy-policy
— Meta/Facebook (community group) — facebook.com/privacy/policy
We may also share your personal information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising purposes.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice at: https://www.findyoursmile.co/cookie-policy
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider, such as your name, email address, and profile picture.
We will use the information we receive only for the purposes described in this Privacy Policy. We recommend that you review the privacy policy of your social media provider to understand how they collect, use, and share your personal information.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.
We retain personal data for as long as you have an active account with us or remain an active subscriber to our communications. Email subscribers who have not engaged with our communications for 12 months will be automatically unsubscribed. You may request the deletion of your personal data at any time by contacting us at joanna@findyoursmile.co. Upon receiving a verified deletion request, we will remove your data from all systems within 30 days and confirm this to you in writing.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or securely store your personal information and isolate it from any further processing until deletion is possible.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.
9. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If you become aware of any data we may have collected from children under age 18, please contact us at joanna@findyoursmile.co.
10. WHAT ARE YOUR PRIVACY RIGHTS AND HOW TO RAISE A CONCERN
In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right to: request access and obtain a copy of your personal information; request rectification or erasure; restrict the processing of your personal information; data portability; and not to be subject to automated decision-making. You may also have the right to object to the processing of your personal information.
Withdrawing your consent:
You have the right to withdraw your consent at any time. You can do this by clicking the unsubscribe link at the bottom of any email we send you, or by emailing joanna@findyoursmile.co directly.
Opting out of marketing:
You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in our emails, or by contacting us at joanna@findyoursmile.co. You will then be removed from the marketing lists. However, we may still communicate with you for service-related purposes.
Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. For further information, please see our Cookie Notice at: https://www.findyoursmile.co/cookie-policy
Making a data protection complaint:
If you have a concern about how we handle your personal data, we would like to hear from you directly first. You can submit a data protection complaint by emailing joanna@findyoursmile.co or by using our contact form at www.findyoursmile.co/contact. Please include "Data Protection Complaint" in the subject line so we can identify and prioritise your request. We will acknowledge your complaint within 30 days of receiving it and will investigate and respond without undue delay. We will keep you informed of the progress and outcome of your complaint.
If you are not satisfied with our response, or if you believe we are unlawfully processing your personal information, you have the right to complain to the Information Commissioner's Office (ICO):
Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113
11. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
12. DO WE MAKE UPDATES TO THIS NOTICE?
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact our Data Protection Officer by email at joanna@findyoursmile.co
If you are a resident in the United Kingdom, we are the 'data controller' of your personal information. We have appointed Joanna Hannam to be our representative in the UK. You can contact them directly regarding our processing of your information by email at joanna@findyoursmile.co, or visit http://www.findyoursmile.co/contact.
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
To request to review, update, or delete your personal information, please email us at joanna@findyoursmile.co or visit: http://www.findyoursmile.co/contact